Hi,
I would like to share a job opening for Expert workforce management in Belgium.
Profile: Expert Work Force Management
Responsibilities: Within the virtual market place department, a Workforce Management tool will be implemented during 2009. This has to make management and planning of call centre agents and their skills easier and more transparent.
Technical Skills: - Be able to lead and moderate business requirements workshops.
- Knowledge of resource planning tools in a call centre context.
- Coach for implementation of best practices in terms of Work Force Management tool.
- Experience with Oracle is mandatory
Specialized (1) Application Development - Business & Functional Analysis
Specialized (2) ICT Management - Methodology Implementation
Specialized (3) Customer Relationship Management - Analytical CRM
Technical context:
Call center
Integration with call center application
Integration with eHR, as CRM application
Personal Skills: Coaching skills are key.
Languages: Dutch, French, English
Note: You can connect to my Professional Network in LinkedIn: http://www.linkedin.com/in/amruthp
Skype:amruthhr
Google chat:amruthhr@gmail.com
Please visit www.belgiumjobs.blogspot.com, www.belgiumjobs.blog.co.in for up to date Jobs
Best Regards,
Amruth P
SATVIK Labs Pvt.ltd