Urgent Job opening for ICT-CRM Expert

Hi,

I would like to share a job opening for Expert workforce management in Belgium.

Profile: Expert Work Force Management

Responsibilities: Within the virtual market place department, a Workforce Management tool will be implemented during 2009. This has to make management and planning of call centre agents and their skills easier and more transparent.

Technical Skills: - Be able to lead and moderate business requirements workshops.

- Knowledge of resource planning tools in a call centre context.

- Coach for implementation of best practices in terms of Work Force Management tool.

- Experience with Oracle is mandatory

Specialized (1) Application Development - Business & Functional Analysis

Specialized (2) ICT Management - Methodology Implementation

Specialized (3) Customer Relationship Management - Analytical CRM

Technical context:

Call center

Integration with call center application

Integration with eHR, as CRM application

Personal Skills: Coaching skills are key.

Languages: Dutch, French, English

Note: You can connect to my Professional Network in LinkedIn: http://www.linkedin.com/in/amruthp

Skype:amruthhr

Google chat:amruthhr@gmail.com

Please visit www.belgiumjobs.blogspot.com, www.belgiumjobs.blog.co.in for up to date Jobs

Best Regards,

Amruth P

SATVIK Labs Pvt.ltd